ROAM Beyond FAQ 

  • General Booking Policies

    • A 50% deposit is required at time of booking, with the remaining balance charged 30 days prior to arrival dates from June 15 to September 15, and 15 days prior to arrival dates from September 16 to June 14.

    • Staying at ROAM Beyond is an experience, and as such, all of our destinations require a minimum 2 night stay.

    • We understand that flexibility in times of uncertainty is incredibly important, that's why we've adapted our policy to be as flexible as possible. If you have extenuating circumstances or you or members of your party have COVID-19 symptoms leading up to the dates of your arrival, please reach out to us so we can provide an opportunity to accommodate disruptions to your travel plans by rescheduling your stay or providing a credit toward a future stay.

    • We do not offer refunds for cancellations due to health-related or weather-related issues (including, but not limited to, rainfall, snow, heat, wildfires, and smoke). However, we would be happy to make changes to your reservation, per our Booking Policies (see below). If extreme weather-related issues prevent us from hosting you at one of our properties, our goal is to reschedule you to a different date or property. We highly encourage you to purchase travel insurance for your trip. Don’t know where to start? Try Wanderwell for trip insurance!

    Booking Policies: Arrival dates from June 15 to September 15

    • Full refund, minus a 3% transaction fee, for canceling or changing your reservation within 48 hours of booking

    • Changes made to your reservation up to 30 days PRIOR to arrival will be charged a 15% change fee (of total booking amount + taxes)

    • Cancellations made 30 days PRIOR to arrival will receive a full refund, minus a 15% change fee (of total booking amount + taxes)

    • WITHIN 30 days of arrival we do not allow changes to your reservation and cancellations are not refundable

    • If rescheduling your stay, a difference in price may be added to your new reservation, as our prices fluctuate throughout the year. Rescheduled stays are subject to the nightly rates of the new dates.

    Booking Policies: Arrival dates from September 16 to June 14

    • Full refund, minus a 3% transaction fee, for canceling or changing your reservation within 48 hours of booking

    • Changes made to your reservation up to 15 days PRIOR to arrival will be charged a 15% change fee (of total booking amount + taxes)

    • Cancellations made 15 days PRIOR to arrival will receive a full refund, minus a 15% change fee (of total booking amount + taxes)

    • WITHIN 15 days of arrival we do not allow changes to your reservation and cancellations are not refundable

    • If rescheduling your stay, a difference in price may be added to your new reservation, as our prices fluctuate throughout the year. Rescheduled stays are subject to the nightly rates of the new dates.

    Events & Retreats Cancellation Policy

    • Cancellations made 30 days PRIOR to the event will receive a full refund, minus our event-specific cancellation fee (+ taxes)

    • For cancellations made WITHIN 30 days of the event, the full amount of your booking is non-refundable

  • Yes, pets are welcome!

    • We charge an additional cleaning fee of $50 per pet.

    • Pets are not allowed in cabins unattended. Please let us know if we can help you arrange doggie daycare or other services if you plan to leave your pet unattended.

    • If you have pet allergies, please let us know.

    • For information on pet-friendly hikes, dining, and other services in the area, visit our pets page!

  • Check-in is between 3-7pm. Late arrivals after 7pm are charged a fee (+ taxes). Arrivals prior to 10pm will be charged $25 per hour, arrivals after 10pm will be charged $50 per hour. Arriving at ROAM Beyond is an experience, and orienting you on the operation of your off-grid cabin is a critical part of your stay.

  • Staying with us is a unique off-grid experience with a focus on conservation, sustainability, and responsible travel.

    What does this mean? It means that we encourage conservation and mindfulness throughout your stay, especially as it relates to the amenities listed below.

    • Power: We are seasonally off-grid, and ask that all guests are mindful of their power consumption. Our off-grid cabins run on solar energy, so please turn off lights and adjust heating when leaving your accommodation.

    • Water: Each cabin is equipped with a 29-gallon water tank. Water is refilled on a very specific schedule, so please limit water use while dishwashing, showering, etc. This will also help to conserve power.

    • Toilets & Showers: Each cabin is equipped with a private shower and cartridge toilet.

  • Here is a list of our roaming cabin amenities:

    • Down pillows & comforters

    • Ceramic wall heater

    • Dual climate-control fan (summer) - the cabins do not have AC

    • Electric space heater (winter)

    • Heated bedding (winter)

    • Cartridge toilet & shower

    • Biodegradable dish soap & body wash

    • Dish, bath, and paper towels

    • Essential safety equipment

    • Under-counter fridge & freezer

    • Electric hot water pot & French press or pour-over

    • Two-burner electric induction stovetop

    • Pots, pans, plates, bowls, cups, mugs, cutlery

    • Salt, pepper, and cooking oil

    Each cabin has a fire pit (subject to local burn ban) and outdoor seating. Firewood can be purchased in advance of your stay by emailing bookings@roambeyond.travel, or onsite from your guest experience manager. We charge $10 for one large tub of firewood.

  • Individual Roaming Cabin — Our Individual Roaming Cabins options are a Dinette Cabin and Bunk Cabin. The Dinette Cabin can accommodate 3 people in a queen bed & a dinette table which can convert into a twin bed. The Bunk Cabin can accommodate 4 people in a queen bed & bunk bed. All cabins feature a shower and toilet.

    Pair — A hybrid option, our Pairs include two cabins grouped together, ensuring privacy and a larger space for your group. All cabins feature a shower and toilet.

    Haven Camp — Haven Camps represent the ultimate ROAM Beyond experience. These accommodations are ideal for larger groups that want to maximize privacy and access to outdoor amenities. At the center of every Haven Camp is a safari-style tent that features protected cooking, dining, and lounge areas, BBQ grills, and a private wood or gas fire pit (subject to local burn ban).

  • The guest experience manager is onsite each day to ensure you have a delightful and unforgettable stay with us. They will be there to greet you upon check-in and support you with any onsite needs, make recommendations, and manage the facilities. Note, your guest experience manager will not be onsite 24/7, however they will be onsite daily to maintain the property and check-in on guests. If an issue arises or you need assistance, please contact them (406.253.5828) as early as possible so that they can prepare accordingly.

 

Glacier Site FAQ 

  • Here is a list of our communal site amenities:

    • Access to covered cooking, dining, and lounge areas

    • Communal fire pits

    • Private bathrooms & shower areas

    • Indoor & outdoor games

    • Complimentary coffee in the morning (starting at 7:00am)

    • Firewood, ice, and meal kits may be purchased onsite

    • S’mores kits are available upon request

  • Due to our remote locations, access to cellular service varies. WiFi is available in one common area, but may not be accessible in your individual cabin. However, we encourage our guests to put down the electronics and experience what the great outdoors has to offer! After all, sometimes we need to unplug to recharge.

  • To access Glacier National Park at West Glacier, Camas, Rising Sun, and Polebridge entrances during peak hours (6am-4pm) between May 27 - September 11, 2022, you must purchase a vehicle entry ticket that is separate from your park admission ticket. Vehicle entry tickets are valid for 3 days (1 day for Polebridge), but they are limited. We highly recommend you buy your ticketed entry ASAP (opens March 2, 2022) to ensure you can access the park during your visit.

    For more details and to book your ticket, visit Going-to-the-Sun Road Entry Ticket.

    If you aren't able to secure a vehicle entry ticket during your stay, we recommend visiting the park before 6am or after 4pm, or visit many of the nearby parks and trail systems outside Glacier that still offer incredible access to Montana's wild backcountry.

    Click here to view our Glacier National Park Info PDF.

  • From our Glacier site, it takes about 25 minutes to drive to the West Entrance of Glacier National Park, and about 25 minutes to drive to the city of Whitefish.

  • The closest grocery stores or restaurants are located in Columbia Falls, about a 10-minute drive from our Glacier site.

  • From the Glacier Park International Airport, it’s about a 20-minute drive to our Glacier site.